If you do not have "permission" to rename normal.dot, check with your network administrator or internal helpdesk (applies only on some PCs at work, not home users). If you cannot find normal.dot: Check under User Templates in the Tools-Options menu of Word, on the File Locations tab. Then rename the file(s) to abnormal.dot, normal1.dot, or anything you like-as long as it is not normal.dot. To rename the file(s), right-click and hit Rename. See bulleted notes below for more information. Type in "normal.dot" without the quotes, and hit search. To search for normal.dot, double-click My Computer. If there is more than one, rename them all. Rename normal.dot: With Word closed, find and rename the normal.dot file on your system. Keeping your hard drive clean is of the utmost importance, particularly when attempting to troubleshoot other problems. The steps to troubleshoot corrupt documents can be found in the next section. If you cannot duplicate the behavior in another file, it is likely a corrupt document. If you experience the behavior in any file, and particularly in a new file, then you know that the problem lies with Word. Ensure that Word, and not the document, is the problem. If that does not work, then take step 5, which always works. If you have lost your toolbars in Word, take only step 3. The text is a bit cramped up cos I copied & pasted off a word doc.
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